Moderate product comments before posting them to the eCommerce.
Properly managing user feedback is essential for any eCommerce store. Feedback management consists of moderating customer reviews before publishing them. This helps to reduce inappropriate or unwanted content and preserve the reputation of your online store. Comment management can also prevent defamation, malicious intent and cyberbullying by users.
Moderators can even use automated tools to help identify and remove questionable content quickly and efficiently. Spending time properly moderating comments not only protects your brand, but also increases customer satisfaction by helping them feel more confident interacting with your company.
